Cancellation Policy

At Waterways Dental, we strive to provide exceptional care and ensure that every patient receives timely and personalised attention. To help us maintain our high standards and accommodate all our patients, we have established the following cancellation policy:

Cancellation Notice:

We request that you provide at least 48 hours' notice if you need to cancel or reschedule your appointment. This allows us to offer the time slot to other patients who may need it. Your cooperation helps us serve everyone more effectively and minimizses disruptions to our schedule.

Late Cancellations and No-Shows:

If you fail to provide the required 48 hours' notice, or if you do not show up for your scheduled appointment, we may need to charge a cancellation fee. This policy is in place to cover the time reserved for your appointment, which could have been allocated to another patient.

Deposit Requirement:

For longer or more complex appointments, we may request a deposit at the time of booking. This deposit ensures that time is reserved specifically for you and helps cover potential costs associated with late cancellations or no-shows. The deposit will be applied towards the cost of your treatment or refunded if you provide the necessary notice as outlined.

How to Cancel or Reschedule:

To cancel or reschedule an appointment, please contact our office directly. You can reach us at 07 5572 6522 or via our website. We encourage you to notify us as soon as possible to avoid any cancellation fees and to help us better manage our appointment schedule.

Thank You for Your Understanding:

We appreciate your understanding and cooperation with our cancellation policy. Our goal is to ensure that all our patients receive the care they need when they need it. By adhering to this policy, you help us provide the best possible service and maintain a smooth-running practice.

If you have any questions about our cancellation policy or need assistance with scheduling, please don’t hesitate to contact us. We look forward to continuing to provide you with excellent dental care.